MANSA
MANAGED ACCOUNT NETWORK SERVICES ACCESS - MANSA
MANSA is a web- based dashboard that allows the user to view all current orders,
existing line inventory, open and closed repair tickets and our on-line bill. MANSA collects live - up to the minute data from our Operations Provisioning
System, Billing Platform and Trouble Management System. Here is a description of the data that is tracked for our end-user customers:
- Order Status: All orders are posted by the date we assign the order for provisioning. This date then becomes the Order Number. Each order is tracked by Order Type,
Location, Billing Telephone Number (BTN), Customer Account Number, the Order Status,
Due Date and Order Description. Lastly, a running commentary on the order is tracked
under notes along with the provisioner's name and time stamped activity
- Customer Service Record: Customers can view fixed line and features charges delivered in a non-Telco jargon
format. Multi-location customers can sort by telephone number, account number
or state to locate branch information. Our billing system is very flexible enabling
our customers to identify locations and or departments by general ledger code
or other company coding methods and to be able to label individual telephone lines
by function such as "FAX," "ALARM," "RECEPTION" etc.
- Repair: Customers can view all open tickets, see the service technician assigned to
work the trouble and read all notes live on a 7 by 24 hour basis. Customers do
not have to sit by the phone anxiously waiting for updates on repair activity
they can view the status as we are working the repair. In addition, all closed tickets can be viewed and sorted by location and or trouble
description. This feature can be very helpful in resolving on-going chronic repair
issues.
- Billing: Our customers can access our on-line bill via MANSA. NHC's on-line bill enables
the user to view current and all past bills in summary or full billing detail
in PDF images. All fixed, usage and other charges can be easily viewed. Reports
such as time of day usage, most expensive calls, longest duration, 1 Plus by state
or 800 incoming by state can be viewed at the touch of a button. Multi-location
customers can view reports for each branch or summary reports for all locations.
