Legal Notices

Privacy Notice

Protecting our customers information is our priority. This Statement of Privacy applies to nhcgrp.com, MAP billing tool and New Horizon Communications and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to New Horizon Communications include nhcgrp.com and NHC. The NHC website and secure on-line billing tool called MAP is a Voice and Data Communications Services site. By using the NHC website and if you have access to our secure on-line billing tool, you consent to the data practices described in this statement.

Collection of Customer Information

NHC may collect personally identifiable information, such as your name and Company name. If you purchase NHC's products and services, we collect billing and credit card information. This information is used to complete the purchase transaction. We may gather additional corporate, personal or non-personal information in the future.

Information about your computer hardware and software may be automatically collected by NHC. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the NHC website, our on line tools and overall communications services.

NHC encourages you to review the privacy statements of websites you choose to link to from NHC so that you can understand how those websites collect, use and share your information. NHC is not responsible for the privacy statements or other content on websites outside of the NHC website.

Use of Customer Information

NHC collects and uses Customer information to operate its website(s) and deliver the services you have requested.

NHC may also use Customer identifiable information to inform you of other products or services available from NHC and its affiliates. NHC may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

NHC does not sell, rent or lease its customer lists to third parties.

NHC may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your Customer information except to provide these services to NHC, and they are required to maintain the confidentiality of your information.

NHC may keep track of the websites and pages our users visit within NHC, in order to determine what NHC services are the most popular. This data is used to deliver customized content and advertising within NHC to customers whose behavior indicates that they are interested in a particular subject area.

NHC will disclose Customer information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on NHC or the site; (b) protect and defend the rights or property of NHC; and, (c) act under exigent circumstances to protect the personal safety of users of NHC, or the public.

Security of Customer Information

NHC secures Customer Information from unauthorized access, use or disclosure. When Customer information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

Questions Regarding NHC's Privacy Policy

New Horizon Communications Privacy Office:
420 Bedford Street Suite 250
Lexington MA, 02420
Attn: Glen Nelson
781-290-4600

Changes to this Statement

NHC will occasionally update this Statement of Privacy to reflect company and customer feedback. NHC encourages you to periodically review this Statement to be informed of how NHC is protecting your information.

Effective as of August 15, 2014

Credit Card Refund Policy

We will provide any authorized credit card refunds directly to your account with New Horizon Communications. If you wish to have a credit card refund directed to your credit card account instead, you must notify us if writing and we will credit your credit card account. We reserve the right in such circumstances to issue you a cash refund instead of crediting your credit card account.

Acceptable Use Policy - Policy Introduction

Unlike in the area of regulated common carrier services, certain activities of Customers and Users of, Internet services, including Hosting (collectively referred to herein as "IP related Services") may expose providers of those Services, such as NHC and its underlying carriers, to claims of civil or criminal liability or other legal sanctions. These activities may also disrupt or degrade NHC's IP related Services and those of its underlying carriers. Moreover, because of various conventions used in the industry (including blocking, filtering and blacklisting) these activities may impair NHC's ability to interconnect with other IP related Service providers. These activities may relate to the content stored by Customers or Users, to content of the messages transmitted by Customers or Users or to the nature of the transmissions themselves such as sending large numbers of unsolicited messages (Spam).

While NHC does not normally monitor the stored content or transmissions of its Customers, we must be able to respond to complaints by governmental authorities, affected parties, other Internet Service Providers and its ISP underlying carriers. NHC has adopted this "Acceptable Use Policy" ("AUP") in an attempt to balance interference or risk of harm arising from its Customers' use of NHC's IP related Services with the interests of those who may be affected by such use. Because the rules in this area are in a state of development, this AUP may change from time to time; any such changes will be posted at this site and shall be applied prospectively only.

AUP Coverage

Unlike in the area of regulated common carrier services, certain activities of Customers and Users of, Internet services, including Hosting (collectively referred to herein as "IP related Services") may expose providers of those Services, such as NHC and its underlying carriers, to claims of civil or criminal liability or other legal sanctions. These activities may also disrupt or degrade NHC's IP related Services and those of its underlying carriers. Moreover, because of various conventions used in the industry (including blocking, filtering and blacklisting) these activities may impair NHC's ability to interconnect with other IP related Service providers. These activities may relate to the content stored by Customers or Users, to content of the messages transmitted by Customers or Users or to the nature of the transmissions themselves such as sending large numbers of unsolicited messages (Spam).

While NHC does not normally monitor the stored content or transmissions of its Customers, we must be able to respond to complaints by governmental authorities, affected parties, other Internet Service Providers and its ISP underlying carriers. NHC has adopted this "Acceptable Use Policy" ("AUP") in an attempt to balance interference or risk of harm arising from its Customers' use of NHC's IP related Services with the interests of those who may be affected by such use. Because the rules in this area are in a state of development, this AUP may change from time to time; any such changes will be posted at this site and shall be applied prospectively only.

Notice

When feasible, NHC shall provide Customers with written notice via e-mail or otherwise of an AUP violation so that such violation may be corrected without impact on service. NHC reserves the right, however, to act immediately and without notice to suspend or terminate service in response to a court order or government notice that certain conduct must be stopped or when NHC reasonably determines (1) that it may be exposed to sanctions or prosecution, (2) that such violation may cause harm to or interfere with the integrity or normal operations or security of NHC's network or networks with which NHC is interconnected or interfere with another Customer's use of NHC Services or the Internet; (3) that such violation otherwise presents imminent risk of harm to NHC or NHC's Customers or their respective employees. In other situations, NHC will use reasonable efforts to provide, at least 5 business days notice before suspending or terminating service.

Prohibited Actions

NHC is committed to remaining in compliance with laws and regulations governing use of the Internet and e-mail transmissions, and to preserving for all of its Customers the ability to use NHC's services as provided by its underlying Internet Services Providers networks without interference or harassment from other users. NHC prohibits use of its IP related Services in any ways that are unlawful, interfere with use of NHC's Internet Services Providers or the Internet in general, infringe intellectual property rights, result in the publication using NHC Services of threatening or offensive material, constitute Spam/E-mail/Usenet abuse, or present security or privacy risks.

Unlawful Activities

NHC IP related Services shall not be used in connection with any criminal or civil violation of any applicable local, state, provincial, federal, national or international law, treaty, court order, ordinance, regulation or administrative rule.

Interference

NHC IP related Services shall not be used in a manner that interferes with any communications network or the usage or enjoyment of services received by others.

Intellectual Property

NHC IP related Service shall not be used to transmit, re-transmit, or store any content or to engage in any activity that infringes the intellectual property rights or privacy rights of NHC or any individual, group or entity, including but not limited to any rights protected by any copyright, patent, trademark, trade secret, trade dress, right of privacy, right of publicity, moral rights or other intellectual property right now known or later recognized by statute, judicial decision or regulation. While NHC reserves the right to restrict any actions alleged to violate the intellectual property rights of another party, it is not NHC's policy to decide whether claimed infringements are valid or not. Thus, while Customers consent to NHC's right to suspend service if Customer is alleged to be violating another's rights, NHC may also permit the continuing activity of its Customer despite allegations of an infringement where Customer in writing (1) fully assumes responsibility for its activity and (2) agrees to fully indemnify NHC for all damages, claims, expenses and attorneys fees as a result of the alleged infringement. Should NHC choose to permit the continued activity of its Customer at Customer's request, NHC may require a bond securing it for the full amount of potential indemnification, which amount shall be determined in NHC's reasonable judgment.

Offensive or Threatening Material or Content

NHC IP related Services shall not be used to host, post, transmit, or re-transmit any content or material that is threatening, harassing, obscene, indecent, pornographic, hateful, malicious, racist, defamatory, libelous, treasonous, excessively violent or promotes the use of violence, or provides instruction, information or assistance in causing or carrying out violence against any government, organization, group or individual, or provides guidance, information or assistance with respect to causing damage or security breaches to NHC's service offering or to the network of any other IP related Service provider.

Spam/E-mail/Usenet Abuse

Spam/E-mail/Usenet Abuse is prohibited on NHC IP related Services. Examples of Spam/E-mail/Usenet Abuse include but are not limited to the following activities:

  • Using another site's mail server to relay mail without the express permission of the site
  • Using IP addresses that the Customer does not have a right to use
  • Collecting the responses from unsolicited electronic messages
  • Maintaining a site that is advertised via unsolicited electronic messages, regardless of the origin of the unsolicited electronic messages
  • Sending electronic messages with petitions for signatures, or any chain mail related materials
  • Sending unsolicited electronic messages with charity requests
  • Sending messages that are harassing or malicious, or otherwise could reasonably be predicted to interfere with another party's quiet enjoyment of the NHC IP related Services or the Internet (e.g., through language, frequency, size or otherwise)
  • Sending bulk (i.e., twenty-five or more recipients) electronic messages without identifying, within the message, a reasonable means of opting out from receiving additional messages from the sender
  • Sending electronic messages that do not accurately identify the sender, the sender's return address, the e-mail address of origin, or other information contained in the subject line or header
  • Distributing or using software designed to promote the sending of unsolicited bulk electronic messages
  • Using distribution lists containing addresses that include those who have opted out
  • Posting a single message, or messages similar in content, that could reasonably be expected to provoke complaints, to more than 10 online forums or newsgroups
  • Posting messages to or canceling or superseding messages on an online forum or newsgroup in a manner that violates the rules of the forum or newsgroup or that contain forged header information
  • Sending bulk electronic messages in quantities that exceed standard industry norms or that create the potential for disruption of the NHC network or of the networks with which NHC interconnects

Security Violations

NHC Services may not be used to interfere with, to gain unauthorized access to or otherwise violate the security of NHC's or another's server, network, personal computer, network access or control devices, software or data, or other system, or to attempt to do any of the foregoing. Examples of Security Violations include but are not limited to:

  • Intercepting, interfering with or redirecting e-mail intended for third parties, or any form of network monitoring, scanning or probing, or other action for the unauthorized interception of data or harvesting of e-mail addresses
  • Attempting to attack, breach, circumvent or test the vulnerability of the user authentication or security of any host, network, server, personal computer, network access and control devices, software or data (except in the case of authorized legitimate network security operations)
  • Using any program, file, script, command or the transmission of any message or content of any kind, designed to interfere with a terminal session or the access or use of the Internet or any other means of communication
  • Distributing or using tools designed to compromise security, including cracking tools, password guessing programs, packet sniffers or network probing tools (except in the case of authorized legitimate network security operations)
  • Falsifying packet header, sender, or User information whether in whole or in part to mask the identity of the sender, originator or point of origin
  • Distributing viruses, worms, trojan horses or other harmful software

Customer Responsibilities

Customers remain solely and fully responsible for their Content.

Customers are responsible for maintaining the basic security of their systems, including implementation of necessary patches and operating systems updates, to prevent use by others in a manner that violates this AUP. Examples of failure to provide basic security include but are not limited to improperly securing a mail server so that it may be used by others to distribute Spam and improperly securing an FTP server so that it may be used by others to illegally distribute copyrighted material. Customers are responsible for taking corrective actions on vulnerable or exploited systems to prevent abuse.

Incident Reporting

Any complaints regarding the violation of this AUP by an NHC Customer or User should be directed to abuse@nhcgrp.com. Where possible, include details that would assist NHC in investigating and resolving the complaint (i.e. expanded headers and a copy of the offending transmission).

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