New Horizon Communications Group is a full-service provider of voice, data & Internet solutions for businesses. Headquartered in the Northeast, we provide service to organizations throughout the U.S., with the highest density of customers in the Maine-to-Virginia corridor.
Our customers rely on us for everything from basic local and long distance to high bandwidth Internet connectivity to advanced networking solutions like MPLS VPNs and custom-engineered WANs that carry voice, data, and video.
What they get from us that they value most, though, is relief--from impersonal service, services that don't fit or live up to their claims, and poor communication and follow-up. Customers come to us in search of someone they can count on. And we've built our company to be exactly that.
Our business model is all about alignment. We've aligned ourselves with a network of partners so we can, in turn, offer solutions that are perfectly aligned with our customers' objectives. Our charter revolves around the customer experience, so we invest in exceptional Customer Service and Care resources. Similarly, our "MAP" tool is aligned with our commitment to accessibility and accountability, giving customers full view of everything we do on their behalf--from useful summaries down to daily activity and detailed notes (even recent usage data that hasn't been billed yet).
It's a model born out of our senior team's wisdom, where we've aligned our strengths with the priorities of our customers, sales agents, and carrier partners. And our success--including a revenue-per-employee ratio that sets the pace in our industry--is proof that there is a brighter way to connect businesses.