(NASHVILLE, TN) February 8, 2018–Leading business assurance solutions provider Equinox Information Systems is pleased to supply New Horizon Communications (NHC), one of the nation’s leading telecommunications companies, with a fraud management solution (FMS). As the most installed FMS in the U.S., the Protector system is widely recognized as the industry’s most reliable and affordable tool for combatting telecommunications fraud. New Horizon Communications is an approved, regulated public utility offering a full range of telecom services nationally, including basic phone service, high speed data, internet, hosted VoIP, SIP trunking, and network equipment and hardware. Last year, NHC identified Equinox as the frontrunner for this project and rolled out Protector to monitor their Metaswitch traffic.
Eric Anderson, who is Vice President of Technology at New Horizon Communications, described his experience with Equinox in this way, “Offering exceptional customer service is key to our position as one of the country’s leading telecommunications companies. Protecting our customers and network is just another way we continue this mission. Our search for a reliable, cost-effective FMS led us to Equinox, and we’re confident we made the right choice. From the initial sales process, through implementation, and beyond go-live, Equinox clearly demonstrated their commitment to customer relationships.”
Currently processing hundreds of millions of call records per day, Protector provides real-time fraud protection for companies around the globe. The automated FMS instantly notifies analysts when suspicious activity occurs, with higher risk incidents triggering more frequent, escalated alerts, and offers automatic blocking / shut down capabilities when warranted. The FMS also integrates browser-based case management tools to speed investigation and incident closure from anywhere. Saving carriers hundreds of millions of dollars in fraud losses annually, Protector’s reputation is well earned.
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