CONCORD, MA. June 13, 2018– New Horizon Communications, a national provider of Cloud-based and traditional voice, internet, Data and Managed Solutions announced that its newVoice family of Hosted PBX services is the newest member of Telarus’ Trusted Sky Alliance.
The TrustedSky testing service is a web-based platform partners can use to test and diagnose network conditions to assist their hosted Unified Communication as-a-Service (UCaaS) customers in identifying network capability and quality. Members of the alliance and their partners have access to this portfolio of web-based tools to streamline the provisioning process allowing for seamless deployment of cloud-based communications solutions.
“Customers and prospects are migrating in increasing numbers from traditional voice to our newVoice Hosted VOIP and Unified Communications platform,” said Glen Nelson, Vice President of Marketing & Business Development, New Horizon Communications. “The tools from TrustedSky will enable our customers to check their network performance prior to newVoice conversion and to help diagnose issues that could effect QOS after installation. TrustedSky not only improves the on-boarding process, it speeds up the delivery of the service essential for organizations like NHC to meet the high demand for VOIP solutions.”
“The service is relatively simple but powerful,” said Karie Huzzey, Channel Manager for TrustedSky. “With the click of a link, users can temporarily turn their machine into a VoIP testing device that can send test calls to beacons installed in data centers. The test VoIP packets created by the end-user’s PC ride along the same path as a ‘real’ VoIP packet, traversing the entire network and recording the result. Based on this simple ‘pitch and catch’ test, TrustedSky lets the user know if they should call their IT department, their ISP, and/or their hosted VoIP provider for assistance. This helps the end-user reach a quicker resolution, shortens the support cycle, and keeps the hosted VoIP providers service queue t
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