New Horizon Communications Named to Distinguished Inc. Magazine List

Growth Ranks Second Among Telecom Companies in Massachusetts

LEXINGTON, MA--September 6, 2011-- New Horizon Communications Corp. (NHC), one of the countryʼs fastest-growing telecommunications providers, has been recognized as one of the Inc. 5000 for 2011. New Horizon achieved an overall ranking of 2,370 out of the 5,000 companies honored on this yearʼs List, based on revenue growth from 2007 to 2010.

"New Horizon is extremely proud to be part of one of Inc.ʼs iconic lists celebrating the fastest-growing privately held companies in the U.S.," said Stephen Gibbs, NHCʼs president and chief operating officer. "In the face of one of our countryʼs most challenging economic periods, New Horizon has worked extremely hard to deliver substantial growth and profitability, year after year."

In a span of just three years, New Horizon more than doubled the size of the company, growing revenues by more than 100 percent between 2007 and 2010.

"Whatʼs most rewarding is that our growth stems from structuring and managing our business with customersʼ needs as our top priority," continued Gibbs. "It goes to show that if you offer products that suit market demand, priced appropriately and supported with professionalism, you can succeed in any environment."

Over the past 12 months, New Horizon has begun providing Hosted VoIP and SIP Trunking solutions as part of its NewVoice product line, introduced new varieties of fiber- and cable-based Internet offerings, and launched enhanced online billing and customer tools. According to vice president of marketing and business development Glen Nelson, NHCʼs continuing evolution has helped the company forge strong relationships with its business customers, carrier partners, and community of sales agents, while also extending the revenue base beyond core traditional voice and data services.

"The expansion of our product portfolio has had a significant impact on the companyʼs growth rate," said Nelson. "Weʼre able to offer businesses a comprehensive suite of communications services, tailored to their needs by selecting among the various carriers we represent. Naturally, as the number of services we deliver to each client increases, the average revenue per customer rises, too. Itʼs the one-stop shop model, and it has proven to be an attractive value proposition for our customers, as well as a financially rewarding strategy for our business."

New Horizon is well known in the telecommunications industry as a progressive and reliable provider of voice, data, and Internet services for businesses of virtually any size and in any industry. With a national headquarters outside Boston and a major operations center in Ft. Myers, Florida, the company provides service in all 50 states, with the heaviest concentration of customers in the Northeast region.

In addition to its overall ranking, New Horizon earned a spot in the top 100 for both U.S. telecommunications companies (#77) and privately held businesses in the Boston area (#73). It is also the second fastest-growing telecom provider in all of Massachusetts.

To qualify for the Inc. 5000, companies must be based in the U.S., privately held, submit accurate and verifiable financial information, and be independent throughout the evaluation period.

The full press release is also available as a PDF document.

New Horizon Communications Continues Expansion of VoIP Suite with New
SIP Trunking Alliances and Services

LEXINGTON, MA--April 29, 2011--New Horizon Communications Corp., one of the country's fastest-growing telecommunications providers, has entered into strategic agreements with two national SIP providers for wholesale access to their nationwide networks. These relationships expand New Horizon's suite of business-class VoIP services, allowing the company to offer increasingly popular SIP Trunking solutions to organizations and end users operating virtually anywhere.

The number of U.S. businesses leveraging SIP Trunking as part of their telephony solutions is growing rapidly, due in large part to attractive economics. Companies can reduce monthly telephone and Internet costs by consolidating circuits and using a single connection for both. In addition, New Horizon customers gain addition cost efficiencies with lower usage-related pricing on competitive domestic, toll-free, and international calling. Adding to the potential savings is SIP's on-demand nature, which optimizes bandwidth and lets customers purchase incremental capacity as needed.

New Horizon vice president of marketing & business development Glen Nelson is quick to point out that the benefits of SIP go far beyond dollars and cents.

"For many of the firms we're talking to, SIP Trunking is an on-ramp to Voice over IP," said Nelson, "allowing them to begin taking advantage of VoIP's productivity-enhancing features and functionality without sacrificing the investment they've made in their traditional phone systems. At the same time, we're finding that plenty of early VoIP adopters are also using this technology to increase the flexibility of their networks and move toward a fully IP-enabled infrastructure."

The addition of SIP Trunking services bolsters New Horizon's suite of VoIP offerings, initially launched during the second quarter of 2010. The continued expansion of the company's already deep product suite demonstrates a commitment to its diverse and growing customer base, as well as its network of influential agent partners.

"True to New Horizon's Multi-Carrier Platform model, we've aligned ourselves with two SIP partners in order to facilitate the greatest variety of applications today," said New Horizon president and chief operating officer Stephen Gibbs. "We offer essential enhancements to existing TDM-based phone systems, as well as advanced applications for today's newest generation of IP PBXs. We can support basic implementations all the way through enterprise-level, SIP-based call center applications, which makes us unique and extremely valuable to all kinds of businesses looking to accelerate their migration to VoIP."

New Horizon has built a reputation as a progressive yet reliable service provider of voice, data, and Internet services for businesses of virtually any size and in any industry. Customers are concentrated in the Northeast region of the country, though the company provides service in all 50 states.

New Horizon Communications Supplements VoIP Offerings with the Popular Asterisk-Based Hosted IP Solution

LEXINGTON, MA--April 14, 2011--New Horizon Communications Corp., one of the country's fastest-growing telecommunications providers, has expanded its Hosted VoIP suite with a second "flavor" of service geared toward small and mid-size businesses (SMB).

Leveraging the world's most popular open source communications software, New Horizon's new Asterisk-based Hosted VoIP solution offers lower per-seat costs along with robust functionality, making it ideal for companies that may have previously found the switch to IP telephony cost prohibitive. The flexible platform makes it easy for customers to create and deploy a wide range of telephony applications and services.

"As we approach one year in the VoIP business, we're pleased to unveil this new addition to our product set," said Stephen Gibbs, New Horizon president and chief operating officer. "Anyone familiar with New Horizon knows we're constantly looking for new ways to serve the SMB and enterprise segments. This Asterisk-based platform makes VoIP a more attractive option for many organizations, especially in this economy, and we expect it to accelerate the decision to migrate to IP-enabled phone systems and service."

New Horizon's Asterisk solution consists of the following elements:

  • VoIP switch and features
  • Nationwide access to direct-dial numbers
  • Router and switch, with world-class monitoring, performance, and troubleshooting tools
  • Wide selection of Polycom phones, including basic, full-featured, attendant, and conference phones
  • Preparation and deployment, including detailed customer site surveys, LAN cabling, installation of phones,
    switches, and routers, and phone set training, plus ongoing 24x7x365 national field support
  • CPE purchase/lease options through NHC Resources, a subsidiary of New Horizon Communications Corp.
    launched in 2010

New Horizon's Asterisk-based solution uses an open source platform designed to enable virtually any type of voice application for business communications--from basic to executive-level feature sets to sophisticated call center requirements. Customers gain valuable productivity-enhancing features like simultaneous ring, voice mail to email, remote office, sequential ring, hunt groups, and auto attendant, with flexible options and upgrades for extended feature sets. At the same time, they can eliminate the cost and complexity of maintaining an on-site phone room, as well as future-proof their telecommunications investment with a scalable solution that can grow with their business.

"We see the vital role we play as a communications utility as evolutionary," said Gibbs. "Our diverse and growing suite of VoIP services illustrates our commitment to providing smart solutions that can fit the functional and budget requirements of virtually any business."

New Horizon Communications Set to Mark One Year of Delivering VoIP Solutions to Businesses

LEXINGTON, MA--March 18, 2011--New Horizon Communications Corp., one of the countryʼs fastest-growing telecommunications providers, is poised to celebrate one year in the VoIP business. Launching back in the second quarter of 2010, the company has successfully supplemented its core telephony service offerings with a diverse set of IP-based voice and data solutions for small and mid-size businesses (SMB).

"It has been a very exciting and rewarding year for New Horizon," said Stephen Gibbs, president and chief operating officer. "We have been successfully selling, installing, and managing Hosted VoIP solutions since last spring. While weʼre led by long-time industry veterans, and our heritage is rooted in traditional telecommunications, you donʼt survive and thrive as long as we have without vision, a progressive mindset, and the ability to evolve your operations."

New Horizon offers a range of Hosted IP PBX solutions, with SIP Trunking and Unified Communications (UC) services launching in the first half of 2011. Bolstering its IP-based voice services is a robust suite of web-based tools, plus the companyʼs unique, "utility-grade" support model including national field support plus live, 24x7x365 Customer Care for around-the-clock assistance from live representatives. New Horizon VoIP customers have access to an intuitive portal for extensive administrative control, plus telecom inventory management, usage trend reporting and analysis, historical data and online billing, and other valuable features.

Headquartered in Massachusetts, the company has customers throughout the U.S., with the largest concentration of business in the Northeast corridor. New Horizonʼs VoIP services are available to organizations anywhere they use an Internet connection. Its flexible platform allows customers to easily and rapidly create and deploy a wide range of telephony applications and services.

The initial New Horizon VoIP offering is based on the industry-leading Broadsoft platform. Broadsoft leverages "Class 5" softswitch design for hosted solutions, carrying forty percent of all Class 5 and Class 4 VoIP calls worldwide. The solutions also feature what New Horizon has determined to be the best equipment for network performance and management.

In addition, complementary offerings are planned for the immediate future which will broaden the utility and appeal for even more businesses, budgets, and applications. The companyʼs "Multi-Carrier Platform" model--a staple of its philosophy and commitment to providing best available solution for each customer--allows New Horizon to offer best-of-breed solutions from a range of underlying carriers and partners with which it maintains longstanding relationships.

"The opportunity is massive" said New Horizon vice president of marketing and business development Glen Nelson. "About a year ago, we felt VoIP had turned the corner from emerging potential to real value. Business customers are all types and sizes are taking advantage of its robust functionality, attractive economics, and relative ease of maintenance and expansion. As soon as we introduced our VoIP suite, our customers and sales agents responded very favorably, and weʼve continued to gain momentum with more activity, substantial deal flow, and a product roadmap that includes even more options and flavors coming soon."

New Horizon Communications Helps Businesses Finance Equipment for Voice over IP Service Deployment

NHC Resources is the newest venture by a team of successful telecom executives.

LEXINGTON, MA--January 31, 2011--A group of longtime telecommunications industry veterans today announced the formation of a new equipment purchasing and leasing company. The management team that started New Horizon Communications Corp. in 2003 has launched NHC Resources to provide financing for hardware purchases and leases by New Horizon customers associated with the deployment of new VoIP services.

"New Horizonʼs expansion into IP telephony services about a year ago presented a new business opportunity," said Janet McRae, president of NHC Resources, and also director of finance for New Horizon Communications. "Nearly every conversation with a new or existing customer about VoIP eventually included strategies for acquiring the necessary equipment. We saw this new entity as a natural extension of our service provider business, as well as a valuable way for New Horizon Communications to offer a more complete and compelling VoIP solution to business customers."

Headquartered outside of Boston, New Horizon is one of the countryʼs fastest-growing telecommunications providers, serving customers in all 50 states.

Under the terms of NHC Resources leasing programs, each installed customer location represents a separate lease under a single Master Lease Agreement. All equipment pricing, configuration, and installation will be handled by New Horizon Communications. Once all CPE (customer premise equipment) is successfully installed and verified in working order at the customer site, NHC Resources satisfies the initial acquisition of the equipment and initiates billing to the customer.

"Offering an affiliated equipment funding vehicle as a component of our VoIP solution is a strong differentiator," said Robert Fabbricatore, chief executive officer of both NHC Resources and New Horizon Communications. "Transitioning to Voice over IP is a significant step for most organizations, and NHC Resources allows us to control a key element of the migration, reducing risk and stress for our customers. The feedback weʼve received from end-users, as well as our agent community, has been extremely positive. They love the fact that we are now truly a one-stop shop."

New Horizon Communications Unveils New Technology Enhancements and Marketing Initiatives

LEXINGTON, MA -- October 15, 2009 -- New Horizon Communications Corp., one of the country's fastest-growing telecommunications providers, recently hosted events in New York City and at its corporate headquarters just outside Boston to "re-introduce" the company to its growing community of sales agents.  Anchored by a new marketing initiative and tag line, "A Brighter Way to Connect Businesses," the program was highlighted by a major new release of New Horizon's proprietary online billing and account management system.

In conjunction with the rollout of the new online tools and branding effort, New Horizon is also launching a new web site, www.nhcgrp.com, this week.

Displaying rich images that conveyed the company's theme of a journey, New Horizon executives presented a compass that outlined four key points they believe differentiate the company from the rest of the industry: (1) Dependable Account Management, (2) Customer-Centric Network Solutions, (3) Exceptional Service, and (4) Sophisticated Web Portal.

Partners in attendance expressed their excitement about the newly enhanced Account Management Access Portal, nicknamed "MAP."  In addition to advanced functionality available to end-user business clients, agents were given a glimpse of several modules developed exclusively for New Horizon's channel partners.  The demonstration showcased powerful features surrounding order tracking, telecom inventory management, and repair monitoring and notification, as well as a new online bill with variance and trending tools, and a Sales Support channel for pricing, forms, and proposals. 

"We are constantly impressed by all of the tools and resources they make available to help us to grow our business, and we're excited to put these new features to great use" said Donald Dawson, principal of Telcohelp Communications Corp., a longtime New Horizon partner headquartered in Massachusetts.

New Horizon president and chief operating officer Stephen Gibbs kicked off each event, providing a backdrop for the technology demo with highlights of the company's consistent business performance.  Joined by several co-founders and management colleagues, Gibbs also closed both programs, sharing his team's collective appreciation for, and commitment to, the agent partners who represent the company's sales force.

"Our model is unique in that we're exclusively aligned with highly skilled, independent telecom agents," said Gibbs. "Our channel managers and executives work closely alongside these partners in sales conversations and business development efforts, but we rely on the agents to see the benefits we bring -- and help their customers draw the same conclusion.  For that reason, we're especially motivated to make this audience a primary focus of our time, energy, and resources."

Both the substance and spirit of the New Horizon leadership team's comments made an impression on the events' participants.

"Steve and his team do everything they can to make it very attractive to bring them into opportunities," said Sean McMahon, president of New Jersey-based BlueSky Technologies Management, L.L.C. "We have similar philosophies on how we run our businesses and serve customers, and I look forward to continuing to grow along with them."

About New Horizon Communications Corp.

New Horizon's fresh approach to telecom gives businesses access to all of the products, information, and professionals they need to succeed.  The company was formed in 2002 by a group of longtime telephone business executives seeking to leverage their deep industry expertise and relationships to create an innovative wholesale business model predicated on alignment.  We've aligned ourselves with a network of partners so we can, in turn, offer solutions that are perfectly aligned with our customers' objectives.  Our charter revolves around the customer experience, so we invest in exceptional Customer Service and Care resources.  Similarly, our online "MAP" tool is aligned with our commitment to accessibility and accountability, giving customers full view of everything we do on their behalf.  It's a model born out of our senior team's wisdom, where we've aligned our strengths with the priorities of our customers, sales agents, and carrier partners.  And our success--profitable since 2004, with revenues of approximately $30 million in 2008--is proof that there is a brighter way to connect businesses.

Company Milestones

Since the company's inception in 2002, NHC has grown into one of the largest switch-less resellers in the Northeast.  Our Multi-Carrier model, combined with our state-of-the-art billing, provisioning, repair, and order management platform (MAP) and exceptional customer service continue to attract business customers in search of true value, as well as unparalleled support and account management.

The list below offers some historical highlights from the past few years:

2009

  • In October, NHC unveils new technology enhancements and marketing initiatives
  • In October, NHC announces a major new release of their proprietary online billing and account management system.
  • Also in October, NHC rolls out a new website at www.nhcgrp.com

2007

  • In January, NHC announces that it has concluded it's 10th consecutive profitable quarter, with year end billing
    revenue increasing by 78% over the same period in 2005
  • In April, NHC celebrates their Chairman's Club at the El Conquistador Resort in Puerto Rico
  • In April, NHC announces that they have concluded their 11th consecutive quarter

2006

  • In January, NHC announces that they have concluded their sixth consecutive profitable quarter, with year end
    billing revenue increasing 353% in 2005 over the same period in 2004
  • NHC announces that Paul Wieners has joined the firm as Vice President of Operations
  • NHC opens a 7x24 Operations Center in Ft. Myers, FLA for repair and MAC activity