You can count on consistency & accountability from us. We've devised a comprehensive Account Management framework--our "Relationship Roadmap"--to help set expectations for sales and service professionals. From fact-finding to proposing a solution, through implementation, first billing and regular outreach, our team follows a proven model for success. This goes to the heart of New Horizon and our founders' vision, and it's our focus, every minute of every day.
We enable you to tailor the best conceivable solution for each business Our Multi-Carrier Platform blends partners' voice, data & Internet offerings--literally hundreds of products spanning basic local and long distance, high speed Internet and advanced networking solutions like MPLS. We've negotiated favorable wholesale partnerships with more than 20 Tier 1, Tier 2 and specialized carriers. So, in addition to comprehensive solutions, you can take advantage of more aggressive pricing and more flexible contract terms, all on a single managed platform (and bill). Still, we're not just a typical "reseller"--we're a regulated public utility, approved by state authorities. In addition to key responsibilities, like maintaining around-the-clock operations, we're required to meet their long list of quality, financial and reporting standards.
Smart policies & personnel ensure uncompromising service delivery. When it comes to service and support, NHC believes customers deserve deep resources that they can call on whenever they have a question or issue--a team they can trust, and that earns the check it asks for every month. Our staffing revolves around Customer Service and Care functions, and we pay more for seasoned, top-flight talent because we don't believe in running a training camp for people to learn on the job. As a direct result of these high standards of service, our Provisioning is not only smooth and efficient, it's faster than normal industry intervals. Our Repair team is equally responsive and competent. And if necessary, we have a four-tier escalation process that gives you direct access to senior-level personnel.
Stay on top of your business' telecom inventory, usage & billing. MAP, which stands for Management Access Portal, is our powerful, always-on, and proprietary online tool. Using MAP, you'll gain a valuable understanding of your telecom consumption, inventory and investment, with up-to-the-minute billing, order and repair data, plus useful trending and variance capabilities.
As a result, NHC has arguably the leanest, most efficient operations, focused entirely on service delivery and relationships with customers, agents, and carrier partners.
Want proof? How about an industry-leading revenue-to-employee ratio.